We value long-term, trustworthy relationships with the pet owners, pets, and our Pet Hosts. Our Club concept provides a reliable network of support for both owners (in case of emergency last-minute cancellations) and for Pet Hosts (asking for advice from other Hosts that already took care of this specific pet, asking for backup, etc).

Nana's Home Club is a membership plan that gives you access to this network, offers you lower rates per night and for the transport service, priority on waitlists during high season, a more flexible free cancellation policy, and other seasonal discounts.

For more details, please visit the Plans and Pricing page.

You can cancel your Nana's Home Club membership at any time except during an ongoing stay of your pet at Nana's Home. After cancellation, you will continue to have access to the service through the end of your billing period. To cancel, go to the “Account” page, View your current subscription under “Subscriptions” tab, and follow the instructions for cancellation.

If you cancel your membership, any upcoming bookings you have confirmed for your pet will be charged at the rates for non-members and you'll need to settle the difference in price in order to keep your booking.

Yes, your subscription is set to renew automatically using your payment method on file. The membership fee will be charged to your Payment Method on the specific payment date indicated in the “Subscriptions” tab in My account. The length of your billing cycle will depend on the type of membership that you choose (monthly or yearly).

In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month. Log in on the website, and click on the “Subscriptions” tab in My account to see your next payment date. This. You can manage or cancel this subscription from My Account page.

If you are not subscribed to our Nana's Club or Club+ plan, we will only start the process of matching your Pet with the best available Pet Host after the payment of a €20 “match fee”. This amount is returned to you if we can't find a match for your pet. If you cancel the request after we initiate the process of matching, the match fee is not refunded.

This fee is required only for non-members, so we can avoid non-serious requests that have no intention of completing a booking with Nana's.

Check the benefits of subscribing to one of our membership plans where the match fee is not charged.